Return and Refund Policy

At Coovez Outdoor Gear, we aim to ensure that you are completely satisfied with your purchases. We understand that sometimes an item may not be what you expected it to be. To address these situations, we have established a clear and straightforward return and refund policy.

Return Eligibility:

• Time Frame: Products can be returned within 30 days of receipt.
• Condition: To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
• Non-returnable Items: Customized items, final sale products, and personal hygiene items such as swimwear are not eligible for returns due to the nature of the products.

Initiating a Return:

• Contact Required: Please contact our customer support at contact@coovez.com to initiate a return. Include your order number and details about the product you wish to return.
• Approval Process: We will assess your return request and notify you of the approval or rejection of your return.

Refund Process:

• Inspection: Once we receive and inspect the returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• Timely Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15-45 business days.

Shipping Costs for Returns:

• General Policy: The customer is responsible for paying for their own shipping costs for returning the item.
• Defective or Incorrect Items: If you are returning an item due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.

Additional Information:

• No Exchanges: We do not offer direct exchanges. Please return your original item for a refund and place a new order.
• Handling Disputes: We are committed to fair and responsive customer service. If there is any issue with your return or refund, please reach out to us directly to resolve the matter promptly.

Conclusion:

Our Return and Refund Policy is designed to reassure you while shopping with Coovez Outdoor Gear. We strive to make the process as smooth as possible to ensure that you can shop with confidence and enjoy our outdoor products.

For any further questions or assistance with your return, please do not hesitate to contact our customer service team at contact@coovez.com.

This policy now focuses solely on returns and refunds, providing clear guidelines to ensure that customers have a positive and straightforward experience when they need to make a return.